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Customer service

We are committed to giving you prompt and considerate attention. Please click on the topics to the right to find answers to most questions. Contact us if there's any further question or information you would like to have.

General store policies

Our privacy policy

We do not rent, sell, or otherwise release any of our mailing or emailing lists. We do not share or sell any information about our customers. Your privacy is important to us. Our shopping cart service uses secure servers and is fully protected. We do not use online credit card processing. Every order is printed and manually reviewed and corrected for accuracy and discounts before your card is charged. We'll contact you if there is any question about the accuracy of your order.


Out of stock items

Please be aware that we do not split ship out of stock items and or create backorders. If your order contains out of stock items they will be deleted from the order and your total will be adjusted accordingly.

Returns

Cheerfully accepted for any reason within 30 days of shipping on goods in original condition. Exception: wigs and velour swatches are not returnable.

How to return:

- merchandise should be returned in new condition and in original packaging, if possible.

- Please enclose a copy of your order with your return. Indicate if you want an exchange or replacement, or refund.

- If you want an exchange for any items of different value, the difference will be charged or credited to your credit card, with nominal postage.

- For refunds, we will send you a refund check or credit back your charge card (less shipping and handling charges), depending on your method of payment. We refund shipping charges at ground service rates if we made an error with your order, or if something is defective.

- Please send your return to:

Weir Crafts
4125 Jackson Rd.
Ann Arbor, MI 48103

Sorry, we cannot accept any C.O.D. returns.

A re-stocking charge of 15% applies to fabrics that have been cut by the yard (this includes dollskin, flannels, velour, or felts) unless defective. Wigs and velour swatches are not returnable.

Refunds on unclaimed orders that come back to us:

Once in a while orders come back that reached our customer but were unclaimed. In this case we will refund the order amount less any shipping and return shipping costs with a 20% restocking fee.


Contacting us:

Please feel free to contact us.

We welcome your comments and questions:

MAILING ADDRESS: 4125 Jackson Rd., Ann Arbor, MI 48103-1734

PHONE: 1-734 - 668 - 6992 (note: we are on Eastern Standard Time.)

Our normal business hours are Mon, Tues, Thurs., Fri : 9:30-5:00 EST
FAX: 1 - 734 - 668 - 9320
EMAIL: info@weirdollsandcrafts.com

Questions?
Difficulty ordering?
Call us: 1-734-668-6992
Business Hours: Mon, Tues, Thur, Fri: 9:30 - 5:00 EST
or email us:info@weirdollsandcrafts.com

Home | About us and customer testimonials | Contact us | Customer service info | Ordering & shipping info

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