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We are committed to giving you prompt and considerate
attention. Please click on the topics to the right to find answers
to most questions. Contact us if there's any further question
or information you would like to have. |
General store policies
Our privacy policy
We do not rent, sell, or otherwise release any
of our mailing or emailing lists. We do not share or sell any
information about our customers. Your privacy is important to
us. Our shopping cart service uses secure servers and is fully
protected. We do not use online credit card processing. Every
order is printed and manually reviewed and corrected for accuracy and discounts before your card is charged.
We'll contact you if there is any question about the accuracy
of your order.
Out of stock items
Please be aware that we do not split ship out of stock items and create backorders. If your order contains out of stock items they will be deleted from the order and your total will be adjusted accordingly. If they will be in soon, we'll send an email to let you know and hold the order until it is shipped complete.
Returns
Cheerfully accepted for any reason within 30
days of shipping on goods in original condition. Exception: wigs, crocheted caps, and velour swatches are not returnable.
How to return:
- merchandise should be returned in new condition
and in original packaging, if possible.
- Please enclose a copy of your order with your
return. Indicate if you want an exchange or replacement, or refund.
- If you want an exchange for any items of different
value, the difference will be charged or credited to your credit
card, with nominal postage.
- For refunds, we will send you a refund check
or credit back your charge card (less shipping and handling charges),
depending on your method of payment. We refund shipping charges
at ground service rates if we made an error with your order,
or if something is defective.
- Please send your return to:
Weir Crafts
4125 Jackson Rd.
Ann Arbor, MI 48103
Sorry, we cannot accept any C.O.D. returns.
A re-stocking charge of 15% applies to products
that have been cut by the yard (this includes dollskin, velour,
inner head tubing, cording and felts) unless defective. Wigs, crocheted caps, and velour swatches
are not returnable. Kits may get partial credit back, depending on the condition of the kit and packaging.
Contacting us:
Please feel free to contact us.
MAILING ADDRESS: 4125 Jackson Rd., Ann Arbor,
MI 48103-1734
PHONE: 1-734 - 668 - 6992 (note: we are on Eastern Standard Time.)
Our normal business hours are Mon, Tues, Thurs., Fri : 9:30-5:00
EST
FAX: 1 - 734 - 668 - 9320
EMAIL: info@weirdollsandcrafts.com
ORDERING BY PHONE NOTE:
All prices shown on our website are for online, mail, or fax orders only.
We are happy to take your order by phone, please note these orders will include a $5.00 surcharge for orders under $50.00.
Please click here for more info.
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